SHIPPING & RETURNS

"Store Policy1. Information We CollectWhen you visit our website or make a purchase, we collect certain information to provide you with the best service possible. This includes personal details such as your name, email address, shipping address, and phone number provided during checkout. We also collect technical data, including your IP address and cookies, to improve your browsing experience. Important: We do not store credit card details; all payments are processed through secure, third-party encrypted payment gateways.​

2. How We Use Your InformationYour data is used strictly for processing and delivering your orders, communicating order updates, or responding to customer service inquiries. We may also send promotional newsletters, but only if you have explicitly opted in to receive them. Your information also helps us improve our website functionality and prevent fraudulent activity.

3. Data SecurityWe implement robust security protocols to protect your data from unauthorized access, alteration, or disclosure. Our website uses Secure Socket Layer (SSL) encryption for all data transmissions. While no method of online transmission is 100% secure, we follow strict industry standards to protect your personal information at all times.​

4. Third-Party DisclosureWe do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This excludes trusted third parties who assist us in operating our website and conducting our business (such as courier services for delivery), provided those parties agree to keep this information confidential and use it only for the intended purpose.​

5. Your RightsAs a customer in the UK, you have the right to access the personal information we hold about you, to request corrections, or to ask for the deletion of your data. To exercise any of these rights, please contact our privacy officer at vvrlove26@gmail.com

6. CookiesOur site uses cookies to remember items in your shopping cart and understand site traffic patterns. You can choose to disable cookies through your browser settings, though this may affect some functionalities of our website."

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Opened or Tampered Items Policy

For safety and quality reasons, products with broken seals, opened packaging, or evidence of tampering are strictly non-returnable and non-refundable. Please inspect your order upon arrival before opening the product seal.